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helen's complaint against Next

helen laverack


Gift vouchers

Complaint against Next

Had a large amount of vouchers bought for my birthday end of last year and have been spending them over this year.Tried to spend my last one this week at next monks cross york and was told it only had 15 pence on it store checked and it had only been loaded up with value obviously a mistake the card had happy birthday on it and £15 wrote on it .To me the cashier at the time must have mistakenly keyed in 15 pence.Store staff not very help full even though I was spending over £200 at the time .surely common sence should have been used who would load a card with 15pence.

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