1.00 stars

28 Reviews

GBP silhouette


Denise's complaint against LightInTheBox

Denise Grafton-Holt


Appalling company DO NOT USE

Complaint against LightInTheBox

I placed an order for two pearl/crystal rhinestone hair combs - Order No: 1806110329697009 The combs arrived in a small packet and the products were not adequately packaged for the type of delicate product. Inevitably, both the combs were badly damaged (pearls broken off of the actual combs) and the comb feature was detached from both combs. This made both combs unusable, these were to be worn for my son's wedding and alternatives had to be sourced from elsewhere. As requested I followed the returns procedure by the letter and they were returned on the 25th June 2018. Since this time I have contacted Light in the box many, many, many times to chase up my refund of £ 17.39 but to no avail. 44 Days have now passed, every time I make contact I am told to wait a few more days. It is clearly obvious that this package will now have been received and that clearly there is no intention of refunding my money whatsoever. Their customer services approach is absolutely appalling and disgusting how they treat people and are getting away with it. Action must be taken against this set up. If you are in any doubt whatsoever DO NOT use this company. I am the owner of a well established business for 37 Years and would not even consider treating any of our clients in this unacceptable way.

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