1.00 stars

79 Reviews

GBP silhouette


Julia's complaint against PrettyLittleThing

Julia Sanchez



Complaint against PrettyLittleThing

Honestly, this is by far the worst experience I have had. I paid an extra $15 for express shipping. It is now over a week later, and this item is no where to be found. I contacted the company and they said the package is stuck at customs. I purchased two dresses for an event- since the dresses are not here, I cannot wear them and now I have to scramble for another alternative.. they refuse to discount the items or remedy the situation in either. They just tell me "We have no control over customs" Whether they have control or not is not my problem. They shouldn't guarantee shipping etc if they can't get it here on time. It also seems like this is a regular occurrence. This whole experience has been unacceptable..

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