PrettyLittleThing

1.00 stars

77 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Paige's complaint against PrettyLittleThing

Paige Malyon

25/10/2017

Still no refund from Pretty Little Thing

Complaint against PrettyLittleThing

I returned a faulty dress to PLT and they confirmed receipt of it. 3 weeks on and still no refund. They keep asking the same questions via e-mail and then tell me that they have had an issue with their refund system but that it should be resolved within 24 hours. Still no refund. You can't call them as they don't have a phone line and they just keep spouting the same line when you e-mail customer services. Completely unacceptable customer services and they are effectively stealing from me.

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