PrettyLittleThing

1.00 stars

76 Reviews

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Hannah's complaint against PrettyLittleThing

Hannah Copping

14/08/2017

Undelivered parcel

Complaint against PrettyLittleThing

I recently ordered a few items of PrettyLittleThing for a festival I am off to this weekend, I've ordered off PLT before and never had any issues, until now. The fact I have not received my parcel is one thing, but trying to get in contact with them is another! They have no contact number, but just an email, I emailed them around 4 days ago and still have not received a response..or still no delivery. They do not provide free delivery, so it's still something I have paid for as an addition. Today, I emailed again, and yet still nothing. Hermes is the delivery couriers whom are meant to be delivering my parcel. I used there tracking system and it says last Wednesday 'with local courier' and 'out for delivery today' and that is it it..nothing! I contacted Hermes , and they are suggested to contact the retailer as they have nothing to do with the delivery, yet my parcel on the tracker says with the local courier, I just don't understand how they can't just conact the driver and ask what happened ! I'm so angry PLT hasn't resolved my issue, nor Hermes have been any help too. I just want a refund!

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