PrettyLittleThing

1.00 stars

78 Reviews

GBP silhouette

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Robyn 's complaint against PrettyLittleThing

Robyn Chapman

08/04/2018

Wrong order

Complaint against PrettyLittleThing

I ordered x2 pairs of sandals from this seller and requested a UK size 5 EU 38 and instead received a UK size 8 EU 41 the box stated it was a UK 5 but the product said otherwise I requested a swap from the seller and they said no I had to repurchase, I’ve sent the items back and ordered another pair however I feel I shouldn’t have to do so as this is a company fault as the product was incorrectly packed and attention wasn’t taken to requests upon order.

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