Debenhams

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13 Reviews

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Jacqueline's complaint against Debenhams

Jacqueline durrant

29/10/2015

Intimidation by staff

Complaint against Debenhams

My daughter to day tried taking a top back for a refund. She did realise it was in the sale. She went in at lunchtime and they refused to give her a refund as it was a sale item. When she paid for the item no one told her she would be able to get a refund. They told her to come back at 5.30 today to see the manager of the department. My daughter is only tiny and when she turned up she heard the manager say to about 7 other staff she had in tow to back her up. " there is always one" my daughter did not raise her voice and was not rude. She felt very intimidated that she was being told by 8 people she could not have a refund. I am appalled at the intimidation towards my daughter. And debenhams have lost good customers as we will not go there again

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