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Mimi's complaint against Cineworld

Mimi Pomell


Non compliant H&S regulations

Complaint against Cineworld

I frequent the Ilford branch of Cineworld and enjoy using my membership benefits there. On Saturday, 6th January, I had finished watching my chosen movie and saw that my phone was in desperate need of charging. I knew that there were plug sockets in the lobby and was rest assured I could charge my phone there. I sat down and did just that but after 10-15 minutes I was told I could not charge my phone due to health and safety reasons and cineworld would not being liable if anything happens to their customers. Despite this apparent regulation there was no signs whatsoever to reinforce this policy and sufficed to say if anything did happen to me they would be held responsible because of due negligence. As I was not happy with this, I asked to speak with the supervisor and they were just as vague and flippant about there not being any health and safety warnings written. They said it’s been a policy “forever” but I have been charging my phone there “forever” with no issue or reprimand. They need to fix up!

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