Quiz Clothing

I'm fed up with emailing quiz customer care re my parcel which is stuck at my local shop for me to pick up but I have no code I didn't receive a text I know it's at the shop I've been in there to ask but they can't let me have it without a code, I contacted customer care several times they are useless they tell me I didn't buy from them it must have been Debenhams I've told them several times it was quiz I ordered from my bank statement shows Quiz clothing took the money seems impossible to get anywhere with this so frustrating when I've paid for it in Dec and still can't have it because of a code they will not give me won't order from them again