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Victoria's complaint against Quiz Clothing
Returned items almost 2 weeks ago, still awaiting refund
Complaint against Quiz Clothing
I have had several correspondence emails with Quiz over the last week or so enquiring about a refund for 6 pairs of sandals I returned. They were returned well within 14 days and in the original packaging they were sent in, as specified on their returns page. Last week, I received a reply saying only 3 pairs of shoes had been returned and they would process a refund for this. Er, how can you lose 3 pairs of shoes if they were all returned together?! I have tried, without success, to get someone in the customer services dept to confirm the refund for all 6 pairs, but nothing. Sadly, this was my first (and probably last) experience of dealing with this company and has put me off ordering from them in future. I am yet to receive ANY refund from this company and will be looking to seek advice in taking this matter further if it is not resolved soon. I am saving for my upcoming wedding and cannot afford to unfairly lose money, and why should I when I have honoured the returns policy in full.
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