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GBP silhouette


Kimberley's complaint against Poundland

Kimberley Rowland


online order hell !!!!

Complaint against Poundland

i ordered online with poundland in january. my order never arrived i never received a refund or the items. i have called and emailed poundland customer service and head office at first they said they would give me a refund but now 5 months later no refund and poundland are know saying i have to prove i placed the order as they can not find the order or my details which is total rubbish. in jaunary i provided them with a bank statement showing i paid for the items plus i sent them the email confirming my order (which had order number on it) . totally disgusting that this has happened i spent over £50 with them not including delivery and for me that is a lot of money as i am currently out of work due to a cancer diagnosis and going through chemotherapy

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