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Rosanna's complaint against Thompson & Morgan
Complaint against Thompson \u0026 Morgan
Appalling service. Ordered my fruit canes and strawberry plants mid-March, and was told they’d be despatched the next day. My money was taken immediately. The first items were four weeks late on despatch and arrived in dribs and drabs. The strawberries and some canes were despatched just before the Bank Holiday, so not all have survived. To add insult to injury, the final set of canes (six weeks late) were missing nine canes from the set of twelve!! I’ve emailed for over two months and never once received a reply, only the holding emails. If you call them you’re on hold for around 20 minutes, and when you do get through they simply do not care, are dismissive and unhelpful, and lie about when and whether your items have been despatched. I followed the advice of another reviewer and opened a PayPal dispute (luckily I’d paid that way) - they replied to offer a refund on the canes (which are now out of stock, brilliant), then again to say there was a hold on the funds so it couldn’t be processed (this is something PayPal puts in place in the event of a claim, that the seller has to lift, and is out of the buyer’s control). Just an excuse. I sent the relevant information explaining what they need to do at their end (!) and have not heard from them again, so have escalated to PayPal to deal with. Will never use this company again and am actually appalled that organisations like Gardeners’ World are still endorsing their products - look at the reviews below!!
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