Gemporia

1.00 stars

22 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Beverley's complaint against Gemporia

Beverley Foster

24/11/2018

Poor customer service and charged my card without sending product!

Complaint against Gemporia

Rang and ordered a 12 ring box, received an email saying it had been despatched. 3 days later I received an email saying that I was receiving a refund, no explanation and no apology! Once again I rang and was told Oh it is out of stock and because our records arent up to date we didnt know when you placed your order. I asked why my credit card had been charged if the item hadnt been sent, as this is against their policy, and I I got told I dont know but you are right we shouldnt have charged your card but it can take up to 10 days to refund you. An email then said I MIGHT get a refund within a couple of days. My advice is go to a reputable company and if necessary pay a little bit more.

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