1.00 stars

22 Reviews

GBP silhouette


Megan's complaint against Gemporia

Megan Connolly


Refund not processed & ignoring emails

Complaint against Gemporia

On 15th November I ordered angel wings from Gemporia, when they arrived they were different colours, also one of the wings was a returned item from another customer and had their personal details still on the wing & marked for returned department, this wing was covered in hair on the felt at the base. I contacted Gemporia on 17th November explaining this, few emails back & forth requesting photos etc then they advised me to return the items to them. On the 18th November they confirmed a full refund + the cost for me posting the item back to them would be refunded. On 20th November I sent an email confirming postage & provided copy of postage receipt. On the 13th December the refund for the wings was put into my account but not the £14.95 postage, I sent an email chasing this up on 13/12/18. On the 21st December, I had not received my refund or a response to their email so again I sent another email chasing this up. On the 26th December I sent a further email, this time requesting a complaints pack as they were ignoring my emails. I have heard nothing since from Gemporia.

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Fraudsters. I bought a yellow diamond yellow gold small quantity designer ring in May and returned it June 15. It was smaller and less impressive for the $700 than it looked online, looked like a child's ring. They have had in in their warehouse in NY since JUNE 15 and won't give me my refund. In fact they charged the 2nd payment 6 days later and another one is coming. I've emailed multiple times
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