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Megan's complaint against Gemporia
Refund not processed & ignoring emails
Complaint against Gemporia
On 15th November I ordered angel wings from Gemporia, when they arrived they were different colours, also one of the wings was a returned item from another customer and had their personal details still on the wing & marked for returned department, this wing was covered in hair on the felt at the base. I contacted Gemporia on 17th November explaining this, few emails back & forth requesting photos etc then they advised me to return the items to them. On the 18th November they confirmed a full refund + the cost for me posting the item back to them would be refunded. On 20th November I sent an email confirming postage & provided copy of postage receipt. On the 13th December the refund for the wings was put into my account but not the £14.95 postage, I sent an email chasing this up on 13/12/18. On the 21st December, I had not received my refund or a response to their email so again I sent another email chasing this up. On the 26th December I sent a further email, this time requesting a complaints pack as they were ignoring my emails. I have heard nothing since from Gemporia.
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