UK Homemaker

1.00 stars

101 Reviews

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kerry's complaint against UK Homemaker

kerry scott

16/11/2016

Taken payments when paid balance in full

Complaint against UK Homemaker

I am a single mum with 2 kids and I ordered a carpet from U.K. Homemaker which I was paying 10 a week for. I was paying this for over a year and thought I must of finished it by now so I gave them a ring n they said you are actually in credit by 50.00 in my credit agreement it says they will write to me when my standing order has finished which they never!!! They took payments for an extra 5 weeks. I asked for a refund and they said they carnt refund it because it is a credit facility and I have to spend it with them. I then wrote to them who which no reply. I do not want anything else from this company and to spend my 50.00 I would have to buy something for 100 and then have piles of interest thrown on top!! Which I'm not doing. I've paid enough to them in interest and think it's awful of them to take payments out of my account when I've finished paying. It still could of been happening now unless I checked.

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