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Amy Stearn's complaint against Homebase

Amy Stearn


We won't do it for you

Complaint against Homebase

This is on behalf of my mum she wanted a part kitchen fitted and Homebase are the only ones that do this she didn't really like the kitchens but had no choice but to go with them They do a service called we"ll do it for you where they arrange someone to come out and fit the items you want My mum contacted them for a quote which they gave and advised to go ahead and order the items and will get the team to arrange a home survey to be completed This was nearly 3 months ago no call back after numerous calls to them and promises to call back the social media team as u can see in twitter keep " passing " over info and promises a call and no call is received The kitchen has now been delivered and sitting in mums dining room and no one to fit it!!!! We now having to get a private contractor in to fit as Homebase fail to help My dad called them last night to make an official complaint but was fobbed off and a told for the 100th time some one would call them back It's a joke now as do t seem bothered about how their customers are being treated

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