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Richard's complaint against Complete Savings
[RESPONDED] Shocking and poor customer service
Complaint against Complete Savings
Hello Actually this complaint isn't about "misleading" sign up as if you use it correctly than you can make decent cashback. This is more about systems and customer service. Through my time with complete savings, I've had cashback taken out of payouts from previous months (with no real explanation) and delays on payouts (currently have about £150 in there). The customer service has been poor with just copy and paste responses and a real lack of human common sense. The latest was an email from the team stating "We’ve noticed some activity related to your Complete Savings membership that may not be in accordance with the Membership Terms of Service." No explanation what this was or a reasonable discussion. Instead I'm asked to send through my ID and address (which I have no problem doing) and "receipts from transactions in January and February". When I questioned why and also said it would take me a whole day to find receipts and I wanted more information before doing this. Plus I also asked how you want the receipts - multiple emails? Basically I didn't want to waste my time based on the poor service already as I had no confidence in the team. The two responses that came back were almost the exact same as the first email. Can this forum offer an explanation?
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Complete Savings has responded
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Mary O | | VERIFIED
Richard Brailsford | | VERIFIED