Complete Savings

4.00 stars

25 Reviews

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SAVE ON YOUR INSURANCE

Temeena's complaint against Complete Savings

Temeena Sharif

01/10/2018

[RESPONDED] Unaware of monthly charges!

Complaint against Complete Savings

Can someone help me please. I have just realised that £15 has been taken out of my bank for 10 months which i had no knowledge about. Unfortunately I hadn’t noticed until now... from memory I bought Trainline tickets in December last year and complete savings popped up regarding cash back. I had no idea they would be charging me £15 a month... in addition I didn’t even realise I had signed up! Please can someone advise how I might get a refund.

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Complete Savings has responded

  • Comments (5)

Mary O | | VERIFIED

Hi Temeena: Complete Savings is an online savings programme with great benefits for its members. The only way you can become a member is by entering your details on the sign-up form and agree to the terms & conditions of the programme. I'll happy to assist you. Please contact me at [email protected] so I can find your record & sort this out for you. Thank you.

Temeena Sharif | | VERIFIED

Hi Mary Thank you for your response. I am spoke to a very helpful customer service advisor at Complete Savings and he has sent me the relevant form to fill in and I have now emailed it back. If there is a problem I will follow up with yourself. Many thanks

Temeena Sharif | | VERIFIED

User Responded via private message

Temeena Sharif | | VERIFIED

User Responded via private message

Mary O | | VERIFIED

Hi Temeena: I have just sent you a direct email with full details on your query. If you did not receive my email, please let me know. [email protected]
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