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Danielle's complaint against Complete Savings
Unknowingly signed up and charged for membership!!!
Complaint against Complete Savings
My partner ordered some train tickets for himself and I through trainline and appears to have unknowingly been signed up for a complete savings membership. Only been made aware of this today due to complete savings deducting money from his bank account. We were completely unaware this company even existed, never mind that they hold our bank details. Do you not think if we had signed up for a complete savings membership, which involves a monthly fee, that we would maybe use it??? This is completely unacceptable! You say the only way to become a member is by entering your details on the sign-up form and agreeing to the terms and conditions of the programme yet this is obviously not made clear?! How else do you explain so many consumers being unknowingly signed up, unaware a membership fee is being taken from their bank accounts? My partner has phoned complete savings today who were very rude and unhelpful, he was basically just fobbed off but I will not be fobbed off as it is very wrong what you are doing! We are not paying for something we have not used and did not sign up for! I await a response and instructions on how to claim a full refund. Many thanks
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