Toni & Guy

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Navneet's complaint against Toni & Guy

Navneet Kaur

13/10/2016

Bad services - Toni&Guy - HSR layout, Bangalore India

Complaint against Toni \u0026 Guy

Pathetic services given in the name of smoothening. My hair remains with curls, waves, tangles and fizziness after the services provided by Toni & Guy - HSR Layout Bangalore - India in two days - despite recommended care taken and using products that they sold to me. And a horrible blunt hair cut!!! I had visited the newly opened salon for hair smoothening. I enquired about the offers and agreed to get the smoothening done. The staff doing the smoothening started with just cutting my hair straight with a scissor without any shape saying that he will give a hair cut post the shampoo after two days and give a shape to the hair and that now he just removed the damaged hair. When I went for the hair wash post two days after taking the recommended care, I asked the staff whether there are any waves. He said there rnt any waves. I was then told by the staff who had done the smoothening that hair cut is not with the offer but they have given that service free to me. While I knew that hair cut is always along with the service and I communicated the same. He barely trimmed my hair without any interest - even though he had just cut my hair straight with a scissor two days back. I had asked for a proper haircut and my hair remains with a blunt straight cut. I was in a hurry and thought of getting the hair cut done in some other parlour and left without much discussion on that. Not knowing that the problem doesn't end there. It's been two days after the first shampoo at the parlour and post shampooing myself today using the products that they had sold to me, my hair is all fizzy. Only the first top layer of the hair is smoothened of course with a lot of waves. Rest of the hair is all fizzy. And there are curls on the back layers. Pathetic services!! Wouldn't recommend at all. Had not expected that a brand like Toni & Guy would provide such bad services! Whitefield and indranager Toni & Guy outlets are much better with more professional people on the floor. It's better to spend some time travelling to indranagar or whitefield than getting services done in the HSR outlet.

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