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Mike's complaint against Furniture Village
If I could give them ‘0’ stars I would
Complaint against Furniture Village
If I could rate them ‘0’ stars I would. Utterly terrible customer journey. Confirmed 100% that order would be with us by Christmas, then let down. Rather than a simple apology, incinuated we could have placed order earlier, no acknowledgement or comment after showing online confirmation from rep that said we’d have before Christmas. Lease table was reluctantly given over the holiday period, but no chairs so guests had to take their own. Then found the same set after Christmas with Harvey’s but with larger table with more chairs and also far less in price. Emails ignored and when response chased by phone, only offered ‘free delivery’ by FV.. Told them to collect lease table and cancelled order. Then informed which day for collection but turned up 07:15 for table with no notice of time. Made me late for work and woke the baby. Long email sent with all of our issues, with only template letter sent back to us, so don’t think anyone cared enough to read it. Won’t bother again with these cowboys again.
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