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Vikki's complaint against Iceland
ICELAND - DISGUSTING CUSTOMER SERVICE
Complaint against Iceland
Booked a delivery, it didn't arrive on time. Telephoned customer services who checked and confirmed order was out for delivery and just running late. Said the store would call to confirm time. Peterborough store called and said delivery would possibly arrive Saturday. Lies, lie, lies especially as I had an email confirming delivery date and time today. No manager to deal with the call and resolve issue/mistakes. Incredibly rude staff don't listen to customers but always wanting to talk over them with insincere apologies, laughing and winding customers up saying, "there's nothing they can do" and nobody available to help resolve the problem. Absolutely disgusting, low-level service. Best advice, shop somewhere else where your custom is appreciated and customers are treated with respect. Don't touch this store!
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