Ideal World

1.00 stars

28 Reviews

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Maria's complaint against Ideal World

Maria Ormesher

12/10/2019

Order not received

Complaint against Ideal World

I've e-mailed Ideal World when I didn't receive my order, for some reason which they said was "logistical issues " they have taken my first payment £19.99 and next is showing as pending I have asked my bank would they be able to withhold payment as yet I haven't heard back. Each time I email Ideal World they just tell me its been escalated to head office, I don't want to phone them because of my bad health I have speech problems and apart from that it costs a fortune, so if they do not understand me it will take forever

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  • Comments (5)

Maria Ormesher | | VERIFIED

Maria Ormesher | | VERIFIED

I did eventually get my full refund but only after quite a lot of emails going back and forth

Maria Ormesher | | VERIFIED

Michelle Hammouch | | VERIFIED

I got a rugdoctor in December 1st but my son was abroad so I arranged with ideal world to to return it pointed out the courier would have to come in to collect the unopened box as I’m housebound and had spinal fusion in October 2019 out nov 6th and yodel driver came 16th but it never ended up back as he obviously stole it , open pay who Barclays blocked are harassing me daily by text & email still

Michelle Hammouch | | VERIFIED

I have served them with breach of contract which my mum had to do so even my Carers can refute yodels claim as the man sized box was unopened and I cdnt access paperwork but they knew this and I phoned as he didn’t come back with a receipt and he knew I cdnt chase after him as I have big stone steps go out by wheelchair carried reported it to police but ideal world refuse to accept and I need help
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