Lovely Flora World

1.00 stars

1354 Reviews

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Teresa's complaint against Lovely Flora World

Teresa Harvey

20/04/2017

[RESPONDED] Undelivered flowers

Complaint against Lovely Flora World

Ordered flowers for my friends 60th birthday ordered on 18th April for delivery on the 20th and these flowers didn't arrive and as l live a distance away l was most upset they didn't arrive for her special day.

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Lovely Flora World has responded

  • Comments (3)

Joanna K | | VERIFIED

Dear Teresa, we are sorry the flowers did not arrive on the day you had requested. As we deliver via Royal Mail we have to reserve an additional day for the bouquet to arrive; please get back to us directly if the order has not been received on the 21st of April either. Kind regards, Lovely Flora World

Teresa Harvey | | VERIFIED

These flowers did arrive a day late they are such a poor quality l was upset and ashamed to have my friend receive such a horrible bunch of flowers if that is what you call them l could have got a better bouquet form local supermarket.

Joanna K | | VERIFIED

Dear Teresa, Your refund was processed today on 25th of April. Kind regards, Lovely Flora World
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