Lovely Flora World

I ordered flowers for my mother in laws birthday they were very disappointing so complained. I was told she would be sent some more, these never arrived so I complained again. I was told they would send some more and I explained my mother in law was going away for a few days so would not be at home. I was told that would be fine and the replacement flowers would be sent for after she got back. A card was left while she was away to say a delivery needed to be collected from the sorting office. They were collected and you can imagine the condition so I complained again to be offered 20% off my next order what a joke