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Ellen's complaint against Lovely Flora World
Complaint against Lovely Flora World
I ordered some flowers to be delivered to my mum on mother’s Day! Firstly, they are not atall what I expected. The flowers were limp, battered and wilted, and looked like they had been out of water for days. The roses looked awful and the bouquet was a quarter of the size that was advertised. The delivery was a day earlier than requested, thankfully someone was in to collect them! They were delivered out of water, in a piece of sellotape, not the lovely ribbon that was shown on the website. The flowers overall are appaling and I would hate for anybody else to be in this situation where they recieve these flowers. Not acceptable at all and have contacted the company 3 times for a full refund and not received a response!!!
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