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abbie's complaint against Lovely Flora World
complete and utter let downs
Complaint against Lovely Flora World
Right, I've now read many complaints about the website www.lovelyfloraworld.co.uk and I can completely relate to everyone's stories. I ordered a bouquet of flowers for mothers day last Thursday, and I could have chosen next day delivery, but I requested Saturday delivery because I didn't want it to arrive 2 days before mothers day, and Saturday arrived and I waited in from 7am till past 9pm and obviously nothing arrived. I was so upset because my mom is amazing and I felt that if they weren't going to arrive by mothers day, I'd have let her down. Anyway mothers day came, and I still hoped they would arrive, because I've heard they sometimes deliver on Sundays If they've made an error etc... and again nothing arrived. I was so so angry at this point because they had let me down so much.. THEN.. I messaged them explaining how upset I was regarding the flowers not turning up and they responded with a message that wasn't even really any sort of response to what i had said. So I messaged again, and I received the exact same pointless message off them. They simply aren't responding to what I'm saying to them, they're obviously sending out that same response to everyone! It's now Tuesday and I've still not received anything. I've demanded a full refund because this is obviously a disgrace, but they just say that it does state in their delivery terms and conditions that it may take 1-2 days for flowers ro arrive during peak times. It's been more than 2 working days, and this is the 5th proper day since I ordered the flowers. Please support me so I can get full compensation for this? I'm so angry and upset with the way I've been treated! I've messaged them a good few times now, and their replies each time simply aren't good enough. Even just after I'd ordered the flowers, I emailed them to make sure they arrived with my flowers on Saturday and not earlier or later... and the lady who replied said yes they will be definitely delivered Saturday. Please help!! So angry about about this!! Thanks.
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