Lovely Flora World

Following an email which stated my order was ready to be delivered, I can confirm that my order had not been delivered on time i.e. today and am therefore extremely disappointed and outraged as Valentine's day has been ruined. I demand a refund and explanation of why the delivery was not made even though I received an email yesterday confirming the flowers were ready to be delivered today. Furthermore, the website also mentioned that assuming the order was placed before 5pm it will be delivered the next day and I had placed the order well before 5pm and therefore I am amazed that the delivery was not made in time.