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Maryam's complaint against Lovely Flora World
Dreadful misleading website and poor customer care
Complaint against Lovely Flora World
Flowers delivered 3 days before the requested delivery date including opening Lily's. Raised the issue via email and just received a despatch note where they sent out four more bouquets that would arrive after the required date. Contacted them via telephone to escalate but refused refund. I would question if the companies florists are trained and qualified and I challenge their claim being customer care separates them from competitors. Their website also includes other false claims and advertisement. Had they dealt with my issue is an appropriate manner this rating may have been a lot different, having being a senior customer service advisor in my past employment I would urge others not to use this company and I will share this information with others to prevent them being victim to this fraudulent company.
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