Lovely Flora World

1.00 stars

1408 Reviews

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Katie's complaint against Lovely Flora World

Katie Mavrommati

08/11/2016

[LAPSED] False delivery information!!!!!!

Complaint against Lovely Flora World

Ordered flowers on 4th Nov for delivery on 5th Nov. They did not arrive until 8th Nov !!!! Not acceptable. Tried complaining via email as NO telephone number available ( I wonder why?????). Stroppy manager Joanne just gave excuses and no help. Asked for a refund as flowers had not even been despatched when I contacted her on the 7th Nov. She said NO. I could defer delivery to another day! Pathetic reason ! Never using again !!!!!!!

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Lapsed. Katie has not responded in 90 days

  • Comments (1)

Joanna K | | VERIFIED

Dear Katie, we are very sorry but according to our Terms & Conditions all orders placed after 5pm on Friday until 8am on Monday are delivered on Tuesday. Apologies for any inconvenience casued. Kind regards, Lovely Flora World
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