Lovely Flora World

1.00 stars

1381 Reviews

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Lorraine's complaint against Lovely Flora World

Lorraine Elliot

31/10/2018

Floral order for a 50th Birthday

Complaint against Lovely Flora World

I ordered a bouquet of roses and Happy Birthday Balloons for a close friend's 50th through this company and specified the date of delivery to be 31/10/'18. The order was delivered two weeks early. I emailed and complained a d was promised another bouquet would be delivered free of charge by way of an apology. No bouquet was delivered today and when I contacted the company they said they had not received previous emails from me. I have asked for a full refund due to my close friend's surprise being disrupted twice and leaving me feeling extremely embarrassed. I am awaiting a response.

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