Lovely Flora World

1.00 stars

1382 Reviews

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Andrea's complaint against Lovely Flora World

Andrea Higgins

05/06/2018

Flowers

Complaint against Lovely Flora World

I ordered flowers for friend get well bouquet with balloon were £37 with offer took them to half price and delivery the next day great order placed thu Fri no delivery sent email sat no delivery was annoyed by now sun no delivery and on Monday delivery came flowers half dead balloon had no steam to hold it in place very dissatisfied the reason I sent them was my sick friend who has had a major operation was cheered up instead sent dead flowers not looking what the web states as glorious bouquet. Emailed company got 3 emails all the same staying our trained florists like to send out perfect flowers err not this time and I asked for refund can t have one why they admit they were dead and damaged but I can have a second set sent as gesture of good will are my 1st ones should of been like what I asked for I want refund manager has refused on what basis I got the correct order I have the images which look nothing alike they substituted flowers and the bunch is dreadful.don't use this company

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