Lovely Flora World

1.00 stars

1359 Reviews

GBP silhouette

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Sohrab's complaint against Lovely Flora World

Sohrab Kolahi

04/05/2016

[RESPONDED] Flowers received dead and replacement never received

Complaint against Lovely Flora World

I ordered a bunch of flowers for my wife's and I wedding anniversary, the flowers arrived on the day but within two days the roses were dead. I raised the issue with them send them some digital photos and was told a replacement would be sent for the following week. So far nothing has arrived and no one is responding to my emails. They don't have a telephone number so I am left with not much. I have researched the company and found out that my issue is s very common one!

  • supporters 0

Lovely Flora World has responded

  • Comments (4)

Joanna K | | VERIFIED

Dear Sohrab, We have received your complaint and offered a replacement to be dispatched, however, we received no confirmation you would like to receive it. Please contact us directly throught the online form or via email so that we can proceed with your query. Kind regards, Lovely Flora World

Sohrab Kolahi | | VERIFIED

User Responded via private message

Joanna K | | VERIFIED

Dear Sohrab, Our apologies, the replacement has now been processed; the bouquet will be dispatched today for delivery tomorrow on 5th of May. Kind regards, Lovely Flora World

Sohrab Kolahi | | VERIFIED

User Responded via private message
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