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Penny's complaint against Lovely Flora World
No delivery but money taken
Complaint against Lovely Flora World
I had ordered some flowers for mothers day to be delivered on the 10th March 2018. There was no delivery so I thought maybe it was going to be a late delivery. Sunday 11th.... Still no delivery. I've sent 2 emails and no reply.... I can't find a contact number anywhere. Monday 12th... still nothing, so as the money has been taken and is pending for release from my bank account, I phoned my bank and have explained that I received no goods and have researched online to find that I am not the only person this has happened to. My bank have told me that as soon as the payment has gone from pending to showing on my statement they can then sort this out for me and try and trace payment to get my money back for me. I am extremely annoyed not only because my mom didn't receive her flowers but also because my money has been taken.
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