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Oliver 's complaint against Lovely Flora World
Order number 312039
Complaint against Lovely Flora World
I ordered 12 roses with gypsophilia, a box of chocolates and a message card for delivery on Wednesday 14th Feb (Valentines day) I received a confirmation at 6pm on 13th stating flowers are ready for delivery. This was to my girlfriends work, they never turned up on 14th she was not in work today (15th) but they turned up today. She had to drive to work to get them. They weren't even the flowers I ordered they were half dead yellow roses - not happy at all - going to contact them however I know there customer service is poor and take a while to even respond to emails. Would never use again and request a refund as it ruined Valentines Day and left a sour taste today with the wrong flowers.
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