Lovely Flora World

1.00 stars

1408 Reviews

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Dawn 's complaint against Lovely Flora World

Dawn Watson

28/02/2018

Poor, decaying and damaged flowers and failed re delivery twice!

Complaint against Lovely Flora World

I had some flowers sent to my Mam for her 60th Birthday, the flowers were disgusting, decaying, old and bent. I complained on numerous occasions to which I received an automated response to which took days to come back to me then they said they would re deliver on a specific date, my Mam waited in and they never delivered! I complained every day for a week to which they never replied until the 8th day to which they said they would deliver today! I sent an e mail saying due to the snow forecast I would advise against this to which I received no response! The fliers did not arrive so I have complained again as it is 3 weeks on Friday since my mothers birthday! Shocking company with the worst customer service ever! I am appalled they are still allowed to trade after years if doing this! I’m disgusted!

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