Lovely Flora World

1.00 stars

1381 Reviews

GBP silhouette


Charlene's complaint against Lovely Flora World

Charlene Millar



Complaint against Lovely Flora World

Order number:222198 I purchased sympathy flowers for a close friend after a sudden death. I was impressed by the quality and quantity provided by the photographs shown online. I paid the extra for the 50% more flowers as i thought it was a good deal and as they were for a funeral I wanted a larger bunch. When the recipient received she was of course grateful, however, when i saw the flowers I was somewhat taken back by the poor quality of the bouquet! Almost all of the flowers were brown and dying, there was limited variety, some of the flowers were squashed also. It really was not ideal! Especially after paying the extra for a more premium bunch. I have tried contacting Lovely Floral World via the email provided on my confirmation email and the contact message option on their website and all emails are returned as failure. There is no contact number also. This is shocking customer service. I would like a full refund as this is shocking service. Best regards, Charlene Millar

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Lovely Flora World resolved this complaint

  • Comments (4)

Joanna K | | VERIFIED

Dear Charlene, We are sorry to read about this complaint. Please try mesaging again via online form or the email address [email protected] in order for us to deal with this query. Kind regards, Lovely Flora World

Charlene Millar | | VERIFIED

Your email system is not working. I have stated this above in my complaint. I have sent 4 emails via this online form and all have been returned as failure. Do you have a contact number instead?

Joanna K | | VERIFIED

Dear Charlene, a full refund was processed today on 12th of April. Our apologies and kind regards, Lovely Flora World.

Charlene Millar | | VERIFIED

What a nightmare. Happy to get a refund though
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