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Naomi's complaint against Lovely Flora World
Complaint against Lovely Flora World
I ordered flowers on Wednesday 7th March to be delivered for Saturday 10th in time for Mother's Day. The flowers finally arrived on Thursday 15th March-5 days late with no explanation or apology. My mum sent me a photo of the flowers when they arrived and they were completely wilted and dead-looking. I have emailed the company twice and had no response and there appears to be no phone number to contact them. I believe I am entitled to a full refund given that the flowers were not delivered on time nor were they in a reasonable condition when they were finally delivered.
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