Lovely Flora World

1.00 stars

1380 Reviews

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Suzanne's complaint against Lovely Flora World

Suzanne Blackmore

09/01/2019

Two bouquets ordered from them 1 arrived late and flowers dead and the other which was for the same

Complaint against Lovely Flora World

Ordered 2 bouquets to be delivered to same address on the same delivery date. 1st bouquet arrived late and dead(we sent proof via photo to them) 2nd Bouquet never arrived. Have contacted them via email on 4 occasions and they kept repeating check with person they were for and send photo of flowers as they had not experienced this before. They had already emailed they had received email with photo ??. We asked for money to be paid back into our account and we did not want replacement for the dead ones. To this date still waiting for refund and know they are not replying to our requests £17.99 and £12.59.for delivery 15th December received dead 18th and 2nd Bouquet not received. I have a photo but don't know how to share.

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