Lovely Flora World

1.00 stars

1410 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Peter's complaint against Lovely Flora World

Peter Spurway

17/12/2017

[RESPONDED] What's the surcharge for?

Complaint against Lovely Flora World

Flowers were ordered from the company. However on reaching the payment page there was a surcharge imposed, where there had previously been no mention of it. Despite many requests to this outfit for the reason for the additional charge, no-one has ever replied. It is pleasing that the flowers were delivered without problem and the recipient was very pleased with them. Quite how paying customers can be treated with such contempt is beyond me.

  • supporters 0

Lovely Flora World has responded

  • Comments (2)

Joanna K | | VERIFIED

Dear Peter, Please contact us directly so that we can locate your order and refund the surcharge. Kind regards, Lovely Flora World

Peter Spurway | | VERIFIED

Firstly, congratulations to this website for nudging Lovely Flora World into communicating. Despite several requests my original question was never answered, but the surcharge was refunded.
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