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Emily's complaint against Prizehook

Emily Barber


[LAPSED] Mother charged for 3 unknown texts so far

Complaint against Prizehook

My mother who is 65 years old has received her phone bill and to her dismay has been charged £3.75 for 3 texts that have been sent to her from prize hook of which she has then been charged vat on too. I have looked at previous responses online that are in a similar position to this and have been told that they would have had to of signed up to receive these texts. I am 100% positive that that this is not the case with my mum as she literally signs up to nothing. I do not care what your so called response is, but to be charging that for absolutely nothing is ridiculous! The only response and outcome that would be suitable would to be re-pay her this total amount. I cannot believe things like this still exist and I will be expecting a response in the next 24 hours.

  • supporters 0

Lapsed. Emily has not responded in 90 days

  • Comments (1)

Customer Service | | VERIFIED

Dear Ms Barber, as mentioned in previous replies, there can only be charges on the bill if the interaction with our service has taken place from this mobile phone handset. We can look into this however, please get in touch via [email protected] or 0330 134 0183. We will need your mother's consent to discuss this with you. PrizeHook
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