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A's complaint against Prizehook

A Nixon


[RESOLVED] - Prize hook con

Complaint against Prizehook

Prize hook have taken £4:50 out of my 14 year old child's account. She has texted stop to them but we are unsure whether this will work. We will contact our carrier in the morning to block this number but I want the money putting back in her account. This scam is misleading and encourages kids to sign up to it without making it explicitly clear that they will deduct money from the account on a weekly basis. This is misleading and highly illegal to take advantage of children and I want it stopped as well as all monies refunded.

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Prizehook resolved this complaint

  • Comments (2)

Danielle Martin | | VERIFIED

Hi, We're sorry to hear that your child has signed up to our service, however all entrants do actually have to declare that they are over our minimum entry age of 16 when joining our services. If you can get in touch with our Customer Services Team either via [email protected] or 0330 134 0183 we'll be happy to help resolve this issue for you. Kind regards, Danielle, Customer Services Manager for PrizeHook

A Nixon | | VERIFIED

Took a little time responding however have agreed to send me a cheque. Let's see if it arrives.
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