Prizehook

4.00 stars

154 Reviews

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Hannah's complaint against Prizehook

Hannah Bartrum

10/03/2017

[RESPONDED] Refusal for refund

Complaint against Prizehook

They claim I entered a competition, and have been charging me a fortune for it. They refuse to refund the charges, despite me explaingoing several times that I did not enter a competition, and I did not recieve ANY messages giving me the option to cancel.

  • supporters 0

Prizehook has responded

  • Comments (8)

Customer Service | | VERIFIED

Hello Ms Bartram, we send a message once you join & reminder messages every 28 days after you join and these messages advise you are subscribed to our service, the charge per week and how to stop the service if you do not wish to continue, if you would like to discuss this further you can call our Customer Services Team on 03301340183, or email us at [email protected] Service for PrizeHook

Hannah Bartrum | | VERIFIED

So I have been advised. As I said, I did not recieve ANY messages, nor did I enter a competition. Could you please give me FULL contact details of Prizehook?

Hannah Bartrum | | VERIFIED

So I have been advised. As I said, I did not recieve ANY messages, nor did I enter a competition. Could you please give me FULL contact details of Prizehook?

Customer Service | | VERIFIED

Hello MS Bartram, if you would like to discuss this further please contact our Customer Services Team on 03301340183, or email us at [email protected] Kind Regards Customer Service for PrizeHook

Hannah Bartrum | | VERIFIED

I would like to discuss this further, but NOT with SPTWO as they advised me to contact YOU, I would like a full postal address and telephone number for PRIZE HOOKnow. I find your reluctance to give me the full details of your company very concerning, I was hoping I wouldn't have to contact Ofcom a especially I have been very ill and been in and out of hospital, but it seems I have no choice

Customer Service | | VERIFIED

Hello Ms Bartram, if you contact our Customer Service team on the above details03301340183, or email us at [email protected] they will be happy to help or provide you with a correspondance postal address should you wish.PrizeHook is a brand owned by the company SPTwo Kind regards Customer Services for PrizeHook.

Ian Mullen | | VERIFIED

Who regulates this activity as that is who you should complain to. As well as the police

Ian Mullen | | VERIFIED

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