4.00 stars

155 Reviews

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Diane's complaint against Prizehook

Diane jordan


Taking 4.50 out of my account every week.

Complaint against Prizehook

I entered a tessco competition on line . I did not realise that I had logged on to this prize hook sight. Then I got my phone bill and it was double to what my normal bill is . I was being billed 4 something that I was not using , they was taking 4.50 out of my account for something that I was not using . I have not entered any of the games they were sending me, but still billing me for they. This has caused me a great deal of distress as I am a stay at home mum and only have limited funds for bills. Hope u can help

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Prizehook failed to resolve this complaint

  • Comments (2)

Danielle Martin | | VERIFIED

Dear Ms Jordan, Any charges incurred on your mobile phone can only occur as the result of interaction with one of our services. If you would like us to look into this for you then you can call our Customer Services Team on 03301340183, or email us at [email protected] We look forward to hearing from you. Danielle, Customer Services Manager for PrizeHook

Diane jordan | | VERIFIED

They would not refund any of my money, but they have taken me off there lists , hopefully 😕
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