Prizehook

4.00 stars

155 Reviews

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[User Deleted]'s complaint against Prizehook

[User Deleted]

01/08/2016

they keep texting me even though i have asked them to stop! i even went on their website, no joy

Complaint against Prizehook

went to enter a compition on facebook with tesco, started to fill out the form and then realised that it was'nt tescos but prizehook! I came out of the compition straight away (pressed back). Thought nothing more of it until i stared recieveing texts "entre our compition! To opt out call 03301340183" i did not open links . went on internet found out the no. Is 60077? (as only comes up as prizehook on phone) found their website and unsescribed from further communications -or so i thought, i am still recieveing text ,cant get through to EE to block numbers and i am now very worried that my husband will be charge for these texts i feel such a fool.

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Prizehook failed to resolve this complaint

  • Comments (5)

Danielle Martin | | VERIFIED

Dear Ms Rommell, any messages from us on your phone can only be sent if you have provided us with your number. To stop these you can send STOP to the 5-digit shortcode you are receiving messages from, or use the automated service on our helpline. If you need any help or want to discuss this you can get in touch on 0330 134 0183 or by email on [email protected], We'll be happy to help. Danielle

[User Deleted] | | VERIFIED

Danielle, I already did this 3 times (stop) and you had the cheek to charge me! I have rung your automated service five times you still keep sending me texts - i would like a telephone number to a liveing speaking person and i want my money refunded! Emma

[User Deleted] | | VERIFIED

Let me make it clear - I DO NOT WANT ANY TEXTS FROM YOUR COMPANY - PLEASE TAKE MY NUMBER OFF YOUR SYSTEM. Emma

Danielle Martin | | VERIFIED

Dear Ms Rommell, if you have correctly entered your number into our automated service then you will opted out of receiving any further texts. If you haven't been able to get through, this will be because our agents are on the line to other customers. I recommend you send an email to [email protected] and we can resolve this via email for you. Danielle, Customer Service Manager for PrizeHook

[User Deleted] | | VERIFIED

Never get to speak to someone, you will never get your money back , i wouldnt dare give a company like this my bank detail for a refund anyway! Barr their numbers and all high rate numbers with yoyr provider and put it down to bad luck - tradeing standards should be going after them! Imi mobile and sptwo.com - muggers!
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