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155 Reviews

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James's complaint against Prizehook

James Hadley


[LAPSED] Unsolicited premium rate text charge refund

Complaint against Prizehook

Prizehook have charged me for 7 unsolicited premium rate text messages from 7th July onwards. I want a refund for the charges and will be making a complaint to the phone company and pursuing it through the regulator.

  • supporters 0

Lapsed. James has not responded in 90 days

  • Comments (1)

Danielle Martin | | VERIFIED

Dear Mr Hadley, we do not send any unsolicited messages to anyone, in fact any charges on your phone can only be incurred if the phone has been used to interact with one of our services. If you would like us to look into this for you, please get in touch via [email protected] or 0330 134 0183. Kind regards, Danielle, Customer Services Manager for PrizeHook
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