Prizehook

4.00 stars

155 Reviews

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Matt's complaint against Prizehook

Matt Down

31/10/2016

[LAPSED] Unsolicited SMS text charges

Complaint against Prizehook

PRIZEHOOK.COM duped me into entering a competion and for last 3 months I have paid £45 in unwanted charges for texts. EE (my provider) confirmed it as I have had problems accessing my bill. I have cancelled it and requested they block any further texts & charges. I would very much like my charges refunded back to me as I am on a limited income.

  • supporters 0

Lapsed. Matt has not responded in 90 days

  • Comments (3)

Danielle Martin | | VERIFIED

Dear Mr Down, we do not dupe anyone into our services, to enter and be charged you must complete a clear, two-stage entry process using your mobile phone. If you would like us to look into this for you, please get in touch via [email protected] or call 0330 134 0183. Kind regards, Danielle, Customer Services Manager for PrizeHook

Matt Down | | VERIFIED

It is / was not clear and you have taken £45 from me over the last 3 months. Will you refund my money ?

Danielle Martin | | VERIFIED

Dear Mr Down, we cannot comment on individual circumstances on a public forum such as this, it would be best for you to get in touch with our Customer Services Team regarding your query. Danielle, Customer Services Manager for PrizeHook
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