Mothercare

1.00 stars

15 Reviews

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Toan's complaint against Mothercare

Toan To

08/03/2016

Ordered furniture before New Year - not received until today 08/03

Complaint against Mothercare

I ordered a furniture from Mothercare. I was told that order will be available within 2 - 4 weeks. Up to today - 9 weeks after the order placed. Item is nowhere to be tracked. I rang mothercare customer services at least 10 times. The explanation was that the product was over ordered and become unavailable for delivery. Only be told to wait and furniture will be delivered when available. What on earth you can wait for 9 weeks and still no clue of when the item is being available. Added to the disappointment, I was told many time by customer services many times that someone will contact me back and there has been no contact whatsoever.

  • supporters 0

Mothercare failed to resolve this complaint

  • Comments (1)

Toan To | | VERIFIED

Item finally delivered - but it was after a number of "after complaint" phone call to Mothercare. They never actively contacted me back, and it was me who rang them all the time.
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