JML Direct

1.00 stars

15 Reviews

GBP silhouette


Camila's complaint against JML Direct

Camila Vieira


Halowave aircoocker

Complaint against JML Direct

The website looks amazing the product arrive in time and it worked for about 4 months, no problems. However, when the problems started and I contacted customer services they said it does not cover parts well it just happens that the light that heats up the product burned out in just 4 months and it cost 10 pounds plus shipping. Customer services went on to protect the company and its company as they are trained I believe, but should understand that these product are already expensive enough for me to keeping buying parts every 4 months. OK it might not happen every 4 months as they said, but it could happen in a month or even day. I believe the light it not well protected like oven light. I have owned a oven for over 2 years and the light never burned out. Come on JML give me something to work with. Won't be purchasing again and I hope you get this fixed for future customers.

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