Scotts of Stow

1.00 stars

22 Reviews

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Nigel's complaint against Scotts of Stow

Nigel Wild

25/05/2018

Wrong item delivered

Complaint against Scotts of Stow

I ordered Laminate scratch remover and received another item instead. Phoned customer service and was told I had to return wrong item before I could receive correct one. The options were for me to post the item back at my own expense or wait at home on a specific day, all day as they don't give a timeslot. Pathetic customer service. I know mistakes can be made but it shouldn't be for me to rectify the mistake in my own time and at my own expense.

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Isabel Moore | | VERIFIED

I ordered a Christmas present fromSotts of Stow money has been take over a month now. It took me an hour to get through to them on the phone yesterday and was told the item was dispatched by hermes it has still not arrived. Its impossible to get a contact email address to contact Scott's at Stow directly. What is so annoying is that we got the brochure from a higher class weekend newspaper. So mad
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